Chrysus Artisan Inc., doing business as CHRYSUS (“we,” “us” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit chrysus.ca, contact our team or place an order with us.

Information we collect

Depending on how you interact with us, we collect:

• Contact details, such as your name, email address, telephone number, and billing and delivery addresses.
• Commission details, such as jewellery preferences, ring size, measurements, budget, reference images, design approvals, engraving instructions and information you choose to share about your piece.
• Order and payment records, such as quotations, invoices, transaction references, payment status, delivery records and aftercare requests. Payment providers collect the payment details needed to process your chosen payment method.
• Communications and preferences, including enquiries, appointment details, correspondence and records of marketing consent.
• Website information, such as IP address, browser and device information, pages visited, referral source and interactions with the website, subject to the cookie choices and consent requirements described below.

If you provide another person's details for a gift or delivery, please ensure you have permission to share them. We use those details to fulfil the relevant request, not to add that person to promotional mailing lists.

How we use your information

We use personal information to respond to enquiries, arrange consultations, prepare quotations, develop and fulfil commissions, process payments, arrange delivery and provide customer care. We also use relevant records to maintain our accounts, prevent fraud, protect our website, resolve disputes and meet legal obligations.

With the necessary consent, we use website and campaign information to understand how people find and use Chrysus and improve our communications. We collect and use information only for purposes that are appropriate to our services and explain any materially different purpose before using your information for it, unless the law permits otherwise.

Consent and your choices

We obtain consent where required for collecting, using or sharing personal information. The form of consent depends on the information and its purpose. Providing delivery details for an order, for example, allows us to use them to arrange that delivery; it does not automatically authorise unrelated promotional use.

You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain if a withdrawal prevents us from providing a requested service. We may still retain information that we are legally required or permitted to keep.

Marketing communications

We send promotional emails or messages only with your consent or another permission allowed by Canada's anti-spam legislation. Requests for express marketing consent are separate from your order approval and use an affirmative choice, without pre-checked consent boxes.

You can unsubscribe free of charge using the option in the message or by contacting contact@chrysus.ca. We action requests without delay and no later than 10 business days after receiving them.

Our promotional messages identify Chrysus Artisan Inc., provide a valid mailing address and a way to contact us, and include a simple unsubscribe mechanism. Required contact details and unsubscribe links remain valid for at least 60 days after the message is sent. We keep records of the consent or other permission on which we rely.

Unsubscribing from marketing does not prevent necessary communications about an enquiry, payment, active commission, delivery or customer service matter.

Service providers and other disclosures

Our website is hosted on Wix. We share only the information needed with providers supporting hosting, forms and bookings, payment processing, business communications, design and production, delivery, accounting and customer care. The provider used for a payment, booking or optional website feature is identified in the relevant form, payment page or notice before the related collection or disclosure, where required by law. We require appropriate safeguards for information handled on our behalf. If you choose a third-party payment or buy now, pay later service, the provider may collect and process personal information to assess your application and administer your payment arrangement. Please review its privacy notice and terms for details about how your information is handled, including any identity verification or credit checks. CHRYSUS’s handling of your personal information remains subject to this Privacy Policy. Contact our Privacy Officer for information about the providers involved in your commission.

We may also disclose information where required or permitted by law, including to respond to lawful requests, investigate fraud or establish or protect legal rights. If our business is reorganized, sold or transferred, personal information may be disclosed or transferred only as permitted by law and with appropriate safeguards. We do not sell or rent customer contact lists. Any use of analytics or advertising services is described below.

Cookies and advertising technologies

Our website uses cookies and similar technologies. Essential technologies support security and functions you request. Optional analytics and advertising technologies, if offered and activated with your consent, may use device identifiers, IP addresses, browsing activity and campaign interactions to measure website use and advertising performance or display relevant Chrysus advertisements. The consent notice identifies the optional tools, their providers and their purposes before activation. Wix's privacy information is available at https://www.wix.com/about/privacy.

Optional analytics and advertising technologies remain disabled unless you actively opt in. You may reject them or change your choices through the website's cookie preferences control. Continuing to browse or approving an order does not itself provide this consent.

Where Quebec privacy law applies, covered identification, location and profiling functions are not activated by default; we explain them and how you can voluntarily activate them. Withdrawing consent stops future optional tracking under that choice. Browser controls can also block or delete cookies, although some requested functions may be affected. Cookie preferences are separate from email and messaging subscriptions.

Your commission and its story

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By accepting our Terms and Conditions, you authorize CHRYSUS to use non-identifying photographs, videos and design renders of your completed jewellery on our website, social media, WhatsApp catalogue, portfolio, advertisements and other promotional materials, without requiring additional approval for each publication.

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This authorization covers product-only content that does not identify you through engravings, accompanying information or context. We obtain separate permission before sharing names, identifiable images of people, private communications, testimonials, order details or personal stories.

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Publication begins after delivery unless you expressly agree otherwise. We honour agreed confidentiality restrictions and later posting dates for proposals or gifts.

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All promotional use remains subject to applicable privacy laws and third-party intellectual property rights.

Processing outside your location

Chrysus and its service providers may store or process information outside your province, including outside Quebec, and outside Canada. Laws may differ there, and courts or authorities may access information under local law. We remain responsible for information under our control and require appropriate safeguards from providers acting on our behalf.

You can obtain our policies and practices concerning service providers outside Canada by contacting the Privacy Officer at contact@chrysus.ca. These include the countries in which information is or may be handled and the purposes authorised for each provider. The Privacy Officer can answer questions on our behalf.

Where Alberta privacy law applies, we give the required notice about these arrangements before the relevant collection or transfer. Where Quebec privacy law applies, we assess privacy factors before communicating information outside Quebec and use the written agreements required by law. Such a transfer proceeds only where the required assessment supports adequate protection. Any required notice or consent is obtained before the relevant activity.

Retention and security

We retain information only for as long as reasonably needed to complete commissions, provide aftercare, maintain required financial records, resolve disputes or meet another lawful purpose. Retention periods depend on the record and applicable obligations. Our Privacy Officer can explain the period or criteria that apply to your information.

When information is no longer needed, we securely destroy it or anonymise it in accordance with applicable law. A deletion request does not require us to destroy records that we must lawfully retain.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. Access is limited to people whose work requires it. No storage or transmission method is completely secure. Please do not send full payment card details through email, social media or ordinary messaging.

If a privacy incident occurs, we assess the risk, take protective action, keep the records required by law and notify the appropriate regulator and affected individuals when required.

Responsibility and privacy complaints

Our Privacy Officer oversees privacy requests, complaints and the rules for handling customer information. People working on enquiries, design, production, payments, delivery, accounting and aftercare receive access only as their responsibilities require. We maintain rules for retention, secure disposal and incident handling, and review access when responsibilities change. You can ask the Privacy Officer for more information about these practices.

To make a privacy complaint, email contact@chrysus.ca with the details of your concern. We review the relevant records and practices, communicate our findings and explain any corrective action, subject to legal limits on disclosure. You may contact a privacy regulator directly; using our complaint process first is not a condition of exercising a legal right.

Access corrections and privacy concerns

Subject to applicable law, you may request access to your personal information, ask how it has been used or disclosed, request corrections, withdraw consent or raise a privacy concern. You may request deletion, subject to lawful retention requirements. Where applicable, you may also request a structured, commonly used electronic copy of information you provided to us, or its transfer to an authorised recipient. Additional rights, conditions and exceptions may apply in your location.

We may request information reasonably necessary to verify your identity. We respond within the applicable legal deadline and explain any lawful refusal, extension or limit and available recourse.

If a concern remains unresolved, you may contact the appropriate regulator, including the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner for British Columbia, the Office of the Information and Privacy Commissioner of Alberta, or the Commission d'accès à l'information du Québec, as applicable.

Contact and policy updates

Privacy contact: Privacy Officer, Chrysus Artisan Inc.
Email: contact@chrysus.ca
Website: https://www.chrysus.ca

We may update this policy as our services or legal obligations change. The date above identifies the latest version. We notify you of changes in the manner required by law and give additional notice of material changes. Where a new purpose requires consent, we obtain that consent before using your information for that purpose; posting an update does not replace consent.

Chrysus Artisan Inc. | https://www.chrysus.ca