Shipping Policy
Last Updated: 22 October 2026
This Shipping Policy applies to consumer custom jewellery orders placed with Chrysus Artisan Inc., doing business as CHRYSUS (“we,” “us” or “our”), through chrysus.ca or directly with our team.
We explain production and delivery arrangements before you place your order. Your written quotation and order confirmation set out the arrangements for your particular piece. Nothing in this policy limits your rights under applicable consumer law.
Where we deliver
We arrange delivery within Canada and internationally, including India, subject to carrier availability, destination restrictions and applicable customs requirements.
We confirm whether we can deliver to your address before accepting your order. Some locations or address types may require an alternative delivery arrangement.
Your quotation and order confirmation
Before you are bound by an order, we provide our legal and trading names, business address, telephone number and email address in a form you can retain and, for an electronic order, save and print.
Your order documents include your jewellery specifications, itemized prices, taxes, shipping and other known charges, the total payable, payment currency and instalment amounts. They also identify the nature of any additional third-party costs that cannot reasonably be calculated in advance.
We confirm the agreed delivery or supply date, delivery method and destination, relevant restrictions, and applicable return, refund, cancellation and exchange terms.
You can review the agreement, correct errors and accept or decline it before committing.
We send a copy of the accepted agreement, including your name and the agreement date, promptly and no later than 15 days after it is entered into, or sooner if required by law. An invoice alone is sufficient only if it contains all required contractual information.
Where Quebec law requires French-language contractual documents, we provide the French version before asking you to choose another language. Any choice to contract in another language must be express and meet applicable legal requirements. These policies give no automatic priority to the English text over rights relating to a French version.
Design, production and payment
We collect a 25% advance payment after you approve your quotation and order details, before CAD design work begins. We then prepare your CAD design and discuss any
revisions.
Production begins only after we have received both your advance payment and your final written approval of the CAD design and specifications.
Standard production takes approximately 12–15 business days from that point. Design and revision time is additional.
The remaining 75% is due once production is complete and must be received before dispatch. Your quotation confirms the payment amounts, currency, available payment methods, taxes, shipping and any separately agreed charges.
The payment-method provisions below apply to both instalments.
Shipping times and delivery dates
Standard shipping takes approximately 5–7 business days after dispatch.
Production and shipping are separate periods. Business days exclude weekends and applicable public holidays.
These are approximate standard estimates. The design, materials, availability, destination, carrier and customs clearance may affect timing. Destination-specific estimates may differ and are confirmed before you commit.
Before you place your order, we confirm the production schedule, expected dispatch date and agreed delivery or supply date, together with relevant dependencies.
An estimate does not remove an agreed delivery obligation or any cancellation or refund right provided by law.
If a delay arises, we explain the change, provide an updated estimate and discuss your available options. A revised estimate does not remove your statutory rights.
Urgent orders
If you need your piece for a proposal, celebration, gift or another specific date, contact us before ordering.
We will discuss available options and confirm feasibility, any additional charge and any agreed deadline in writing before you proceed.
Rush production or expedited shipping is available only when we expressly confirm it. Faster shipping does not shorten production unless we also agree to faster production.
Payment methods and Quebec consumer orders
Your quotation identifies the payment methods available for your order.
For Quebec consumer distance sales covered by the advance-payment restriction, the 25% advance payment and any balance collected before delivery are payable by credit card only. We do not request or accept Interac e-transfer, bank transfer or debit-card payment before delivery for those orders.
We do not add a credit-card or debit-card payment surcharge to Quebec consumer purchases. Elsewhere, we do not impose any fee prohibited by applicable law. These provisions apply to both the advance payment and the final balance.
Where an approved buy now, pay later option is used, your repayment schedule with the provider is separate from our dispatch requirements. You do not need to complete all instalments with the provider before shipment, provided CHRYSUS has received the payment required for dispatch and your piece is ready to ship. The agreed production and delivery arrangements, and the regional payment restrictions above, continue to apply.
Shipping charges and delivery arrangements
Shipping charges depend on the destination, parcel value, size, weight and delivery service.
Your quotation or checkout identifies shipping charges, any included delivery service and the nature of costs that cannot reasonably be determined in advance before you place your order.
The carrier or service, tracking arrangements, any shipping insurance and signature requirements are confirmed for your order.
Shipping prices and destination-specific transit estimates may differ from the standard estimate above. These arrangements are disclosed before you commit.
Tracking and receiving your piece
We provide dispatch confirmation and available tracking information when your order is shipped.
Please check your delivery address, recipient name and contact details carefully before confirming your order.
If the delivery service requires a signature or collection, the recipient must follow the carrier’s requirements.
Contact us before requesting a delivery change, redirection or unattended drop-off, as this may affect delivery security or insurance cover. We will explain relevant restrictions before you make that change.
Taxes, customs and import charges
Applicable taxes depend on the destination country and province, territory or state. Taxes we are required to collect are shown in your quotation, checkout or invoice before your order is confirmed.
For international deliveries, customs duties, import taxes, clearance charges and brokerage fees may be payable. Unless your quotation expressly includes them, these charges are the recipient’s responsibility where permitted by law.
We disclose potential additional charges before purchase, including when an amount cannot reasonably be calculated in advance.
Customs clearance may affect delivery times. Customs declarations must accurately reflect the shipment. We cannot understate an order’s value or misdeclare a commercial purchase as a gift.
Address changes and unsuccessful delivery
Please contact us promptly if an address or delivery detail needs to change. Once a parcel is dispatched, changes may be limited by the carrier or service used.
If a parcel is returned because of an incorrect address, missed collection or unpaid import charges, we will contact you to discuss the next step.
Any reasonable additional delivery or return costs for which you are responsible will be explained before we arrange another shipment.
Refusing a parcel does not itself cancel an order. These arrangements do not restrict a lawful cancellation or refund right.
Delayed, missing or damaged parcels
If tracking stops updating, a parcel is marked delivered but cannot be located, or your piece arrives damaged, email contact@chrysus.ca as soon as reasonably possible.
Include your order reference and any available details or photographs. Please retain damaged packaging to help with the investigation.
We will investigate with the carrier and work with you on an appropriate resolution. You do not have to manage a claim with the carrier alone.
Dispatch or a tracking scan does not automatically remove our legal responsibilities. A carrier or insurance investigation will not postpone a remedy required by law.
Please also refer to our Returns, Refunds and Cancellations Policy for concerns about the piece itself or an order that has not arrived.
Contact us
For delivery questions, email contact@chrysus.ca with your order reference.
Chrysus Artisan Inc., doing business as CHRYSUS
Email: contact@chrysus.ca
Website: https://www.chrysus.ca