Last updated: 22 October 2026
Terms and Conditions
Last updated: 22 October 2026
These Terms and Conditions apply to consumer custom jewellery orders placed with Chrysus Artisan Inc., doing business as CHRYSUS (“we,” “us” or “our”), through chrysus.ca or directly with our team.
They explain your order agreement, design approval, payments, production and the policies that apply to your commission. Your jewellery is made according to the final CAD design and specifications you approve in writing.
Your quotation and order agreement
Before you are bound by an order, we provide our legal and trading names, business address, telephone number and email address, the
jewellery specifications, itemized prices, taxes, shipping and other known charges, the total payable, currency and instalment amounts.
We also disclose relevant restrictions, the delivery method and destination, the agreed delivery or supply date, applicable return, refund, cancellation and exchange terms, and the nature of additional third-party costs that cannot reasonably be calculated in advance.
You can review the agreement, correct errors and accept or decline it before committing. We provide the terms in a form you can retain and, for an electronic order, save and print.
We send a copy of the accepted agreement, including your name and its date, promptly and no later than 15 days after it is entered into, or sooner if required by law.
Any separately chargeable design or sourcing work requires your prior express agreement.
CAD approval and custom production
Your jewellery is made according to the final computer-aided design (CAD) file and specifications you approve in writing.
Please double-check every detail before approval, including the ring size or jewellery length, band width, dimensions, metal, diamond or gemstone details, setting and engraving. If anything is unclear or needs changing, let us know before approving the design.
We explain any agreed tolerances or limitations before approval. Production begins only after we have received both your final written approval and the 25% advance payment.
Drawings, renders and photographs help communicate the design. Screen colour and lighting may affect appearance, but do not excuse a material departure from the agreed design, materials or specifications.
We do not substitute agreed materials or make material design changes without your approval.
Changes may be discussed before production begins. Once you have approved the final CAD and production has begun, no changes can be made to the design or specifications of that commission.
This restriction concerns changes you request to an approved commission. It does not limit our responsibility to supply the piece as agreed or provide a remedy required by law.
Ring size, fit and resizing
You are responsible for checking that the ring size supplied and approved is the size you want us to produce. We recommend having your finger professionally measured, taking the intended band width into account.
If we produce your ring in the size you supplied and approved, we do not offer a change-of-mind refund, return or exchange because that size is incorrect for you or you later prefer a different size.
Your ring is a custom piece made according to your approved CAD and order specifications. A later request for a different size is handled as a separate resizing enquiry.
If you would like your completed ring resized, contact us before arranging work with another jeweller. Resizing depends on the design, setting, construction and materials. Some rings cannot be resized, while others allow only limited adjustments.
We will assess your request and explain any resizing and shipping charges before you decide whether to proceed. Resizing is a separate service and is not automatically included in the original commission price.
The same approach applies to other requested fit or length adjustments where the piece was supplied according to the approved specifications.
If the piece is defective or does not match the size or specifications we agreed to supply, we will address the issue under our Returns, Refunds and Cancellations Policy and provide the remedy required by applicable law.
Advance payment and final balance
We collect a 25% advance payment after you approve your quotation and order details, before CAD design work begins. We then prepare your
CAD design and discuss any revisions.
Production begins only after we have received both your advance payment and your final written approval of the CAD design and specifications.
The remaining 75% is due once production is complete and must be received before dispatch. Your quotation confirms the payment amounts, currency, available payment methods, taxes, shipping and any separately agreed charges.
For Quebec consumer distance sales covered by the advance-payment restriction, the advance payment and any balance collected before delivery are payable by credit card only. We do not request or accept Interac e-transfer, bank transfer or debit-card payment before delivery for those orders.
We add no credit-card or debit-card payment surcharge to Quebec consumer purchases and no fee prohibited by applicable law elsewhere.
Payment methods and flexible payment options
Subject to the regional restrictions described above, CHRYSUS accepts Interac e-transfer and major credit and debit cards, including Visa, Mastercard and American Express. PayPal and other available payment methods will be confirmed in your quotation, invoice or payment link.
Buy now, pay later options may also be available through third-party payment providers for eligible purchases. Availability is subject to your location, purchase amount, the provider’s eligibility requirements and approval. CHRYSUS does not provide financing or guarantee approval.
Repayment schedules, any applicable interest or fees, and other financing conditions are determined by the provider. Please review the provider’s terms before choosing this option. Any repayment arrangement with a provider is separate from your agreed payment schedule with CHRYSUS.
Choosing an alternative payment method does not change your commission’s agreed specifications, production requirements or applicable cancellation and refund terms, or limit your rights under applicable law.
Production and shipping estimates
Standard production takes approximately 12–15 business days after we receive both your final written CAD approval and the 25% advance payment.
Standard shipping takes approximately 5–7 business days after dispatch. Production and shipping are separate periods. Design and revision time is additional. Business days exclude weekends and applicable public holidays.
We confirm the schedule and agreed delivery or supply date for your particular order before you commit. Destination-specific estimates and relevant dependencies are disclosed at that time. These estimates do not limit an agreed delivery obligation or your rights under applicable law.
For an urgent order, contact us before ordering to discuss what is feasible. Any rush arrangement, additional charge and agreed deadline must be confirmed in writing before you proceed. Expedited shipping does not shorten production unless we separately agree to faster production. Our Shipping Policy explains delivery charges, tracking, delivery arrangements, customs and delays.
Changes of mind and custom orders
Once final written CAD approval has been given and production has begun, custom pieces are final sale for change-of-mind purposes.
We do not offer discretionary returns, refunds or exchanges simply because you dislike a correctly supplied piece, change your mind or prefer different specifications, including a different design, metal, diamond or gemstone, engraving or size from the one approved. This applies to jewellery made to your agreed specifications, including personalized and engraved pieces.
Cancellation requests before delivery are assessed under our Returns, Refunds and Cancellations Policy. Final-sale wording does not remove any statutory cancellation right or remedy for defective, incorrect or undelivered goods.
Cancellation before production
If you wish to cancel before production begins, contact us promptly. If no authorized chargeable work has been completed and no authorized non-recoverable costs have been incurred, we will refund your payment in full.
Where you expressly authorized chargeable design work or a specific material commitment, any deduction permitted by law will be limited to reasonable, documented costs disclosed and accepted before they were incurred.
We will explain those costs and refund the remaining amount. The advance payment is not automatically forfeited simply because it is described as an advance payment or deposit.
Where the law entitles you to a full refund, no deduction will be made contrary to that right.
Cancellation during or after production
If you request cancellation after final written CAD approval and production has begun, including when the piece is almost complete or finished, a refund of the advance payment is not guaranteed.
If cancellation is permitted by law or agreed by us, any amount retained is limited to reasonable, documented costs that the law permits us to recover for authorized work already completed and authorized material costs that cannot reasonably be recovered.
We account for costs saved and amounts recovered or reasonably recoverable through reuse, return or resale, so the same cost is not recovered twice. We provide an itemized explanation and refund any remaining amount within the applicable legal deadline. You may receive a partial refund or no refund of the advance payment. Retention of the full 25% is not automatic and is not a fixed cancellation penalty.
Any statutory right to cancel or receive a full refund without deductions takes priority. Our Returns, Refunds and Cancellations Policy explains the applicable arrangements in greater detail.
If we cannot fulfil your agreed order, we will explain the situation and offer an alternative for you to consider or cancel the affected order and refund the payments for it.
You do not have to accept a substitute piece or store credit instead of a refund to which you are entitled.
Defective, damaged or incorrect pieces
Please contact us as soon as reasonably possible if a piece is defective, damaged on arrival, incorrect or materially different from the agreed specifications.
We will review the concern and provide the repair, replacement, refund or other remedy required by applicable law, taking account of the issue and any choice the law gives you.
Prompt reporting helps us investigate. It does not create an additional deadline that removes your legal rights.
Damage caused after delivery by an accident, misuse or an alteration is distinct from a manufacturing defect, as is normal wear. We assess the cause of an issue rather than treating wear or work by another jeweller as an automatic waiver of all rights.
Our Returns, Refunds and Cancellations Policy explains how to request assistance and arrange a return.
Photography and portfolio use
CHRYSUS reserves the right to photograph, film, publish, reproduce, and showcase completed jewellery, including photographs, videos, and design renders, across its website, social media, WhatsApp catalogue, portfolio, advertisements, and other marketing or promotional platforms.
By accepting these Terms & Conditions, clients authorize CHRYSUS to use such product-related content at its discretion without requiring additional approval for each publication. CHRYSUS will respect client privacy and will not disclose personal information, names, identifiable details, or private communications without separate consent. All promotional use remains subject to applicable privacy laws and third-party intellectual property rights.
Related policies and personal information
Our Returns, Refunds and Cancellations Policy and Shipping Policy provide the detailed arrangements for your purchase and are made available before you commit.
Our Privacy Policy explains how we handle personal information and how you can contact us about it.
Placing an order does not by itself give consent to optional marketing or advertising tracking.
French-language contracts
Where Quebec law requires French-language contractual documents, we provide the French version before asking you to choose another language. Any choice of another language must be express and meet applicable legal requirements.
These Terms and Conditions give no automatic priority to the English text over rights relating to the French version.
Your legal rights and later updates
These terms and your order are subject to applicable law. Mandatory consumer protections, warranties, cancellation rights and remedies take priority over any conflicting term, including a final-sale provision.
Customers outside British Columbia retain any mandatory protections applicable to their purchase.
CAD approval, payment or acceptance of these policies does not waive a statutory right to complain, bring proceedings or seek a qualifying credit-card chargeback.
The terms supplied and accepted for your order apply to that order. Later policy updates do not retrospectively reduce those terms or your rights. Any agreed change to an existing order must respect applicable law.
Contact us
For questions about your order or these terms, email contact@chrysus.ca with your order reference, if available.
You may also use any notice method permitted by applicable law, including the contact details in your order agreement.
Chrysus Artisan Inc., doing business as CHRYSUS
Email: contact@chrysus.ca
Website: https://www.chrysus.ca